JW Marriott Indianapolis

“An outstanding hotel with exceptional service, beautiful design, and an excellent location. From the moment we arrived, everything felt professional, welcoming, and well organized. The room was spacious, spotless, and extremely comfortable, with amazing city views and top-quality amenities. The staff was friendly, attentive, and always ready to help with anything needed. The location is perfect, close to downtown attractions, restaurants, and entertainment. The dining experience, cleanliness, and overall attention to detail truly exceeded expectations. I would definitely stay here again and highly recommend it to anyone visiting Indianapolis.”

“The concierge lounge at the JW Marriott Indianapolis was one of the best hotel lounge experiences I’ve had in a long time. From the moment I walked in, the atmosphere was welcoming, relaxing, and incredibly well maintained. The food and beverage selections throughout the day were excellent, and the lounge itself was always spotless and comfortable. What truly made the experience exceptional, though, was the service. Lizzie and Meseret went above and beyond every single time I visited the lounge. Their professionalism, kindness, and attention to detail made me feel genuinely valued as a guest. They greeted everyone with warm smiles, remembered preferences, and consistently provided outstanding hospitality that you simply don’t see everywhere anymore. Lizzie brought such positive energy and made the lounge feel inviting and personal, while Meseret was incredibly attentive and thoughtful, ensuring every guest had everything they needed. Together, they created a first-class experience that reflects extremely well on the JW Marriott brand. If you’re staying at the JW Marriott Indianapolis, the concierge lounge is absolutely worth visiting. The combination of excellent amenities and truly exceptional service from Lizzie and Meseret made my stay memorable, and I look forward to returning.”

“We had an incredible experience at the JW in Indy! The facility is beautiful, but what really put this property over the top was the staff. They were so kind and welcoming. Our initial interaction with Kennedy and Drake at the bell desk was positive and pleasant. Kennedy was even willing to refrigerate something for us while we waited on our room. The food at Dean’s is out of this world and we so enjoyed talking with bartender Ryan! He even bought us a dessert when he found out we were celebrating our anniversary. And then as a sweet surprise, the hostess hand-made us an anniversary card! Velocity had a great vibe and outstanding food as well. Jen was a true pro with great recommendations! And I sure can’t leave out Lizzie and Alex in the executive lounge. They truly personified customer service! They were so welcoming and willing to do anything they could to make your visit extra special. The JW is a credit to downtown Indy and I highly recommend it!”

“Came here for an industry exhibition. The group rate made it more competitive. The parking is not very clear. There are two entrances both show all the other brands. Drove By the first entrance because JW Marriott was not shown. Check in was pretty quick. Room was good. On then 9th floor corner. Wish had higher floor but the 9th was decent. There are two different elevator groups. One only goes to 22nd floor. The other starts at 23 and up. That’s the first one you run into after check in though. Overall a good hotel.”

“We had a delightful stay. Heather was helpful in getting our suite booked for our family stay-cation. Our kids loved the high corner room view. Nina was helpful and welcoming when we arrived. Tisha was helpful with our checkout, making sure our bill was accurate and getting us access to tickets at the Indiana Historical society. See you next year!”

“My great experience started when I checked in with Olivia. She was kind, personal, and informative. The rooms are clean and comfortable. The fitness center is very large and has everything you could need. The restaurants on site have good food and the staff is enjoyable. The location of the hotel is excellent. There are plenty of activities and restaurants within walking distance, making the hotel a great location.”